FAQ
Answers to some frequently asked questions are given on this page. If you cannot find the answer to your questions, please contact support by e-mailing support@spcforexcel.com or calling us at 1-800-274-2874.
Frequently Asked Questions About
Downloading SPC For Excel
How do I download SPC for Excel?
If you purchased SPC for Excel using a credit card, you will receive an email from us containing the information to download the software. If you did not receive this email, please check your spam folder. If you ordered using a purchase order, we will review the order and, once we have approved it, you will receive an email that explains how to download the program.
You can always access your account to download the software. When you order, an account is set up under the email you used to create the order. To access the software, do the following:
- Go to www.spcforexcel.com
- Select Login the upper right-hand corner
- Log-in using your username (email) and password
- If you forgot your password, select “Request New Password” and enter the email associated with the order/account
- A password reset will be sent to you
- Go to Downloads
- Download the software
- Install the software
If you requested the demo, you will receive an e-mail from us containing the link to download the demo.
If you have any problems downloading the software, please contact us (support@spcforexcel.com)
Can I download SPC for Excel more than once?
Yes. If you upgrade your computer or your computer crashes, you can log back into your account and re-download the software:
What do I do if I don’t’ receive the download the link?
Check your spam folder. If it is not there, you can still access your account using the e-mail with which you created the order. Follow the instructions above for “Can I download SPC for Excel more than once?” You will probably need to reset your password unless you wrote it down from the order.
Installing SPC For Excel
SPC for Excel works on both the PC and Mac. With the introduction of version 6, the same zip file is used for both the PC and the Mac. Please select the link below for a video as well as written instructions to install version 7.
Learning To Use SPC For Excel
SPC for Excel is simple to use, but like all new things, it helps to have something to get you started in the right direction. This link shows four options for learning to use the SPC for Excel software: a combination of example data workbooks and the built-in help files, on-line videos or contacting us.
Obtaining Updates To The Current Version
Enhancements (new builds) to the software are done on a regular basis – often from suggestions from users. Want the software to do something else? Simply ask. In many cases, it can be done and done quickly. Builds between major upgrades are available at no cost. There are no maintenance fees. When you install SPC for Excel, you have the option to select how often the software checks for new builds: weekly, monthly or never. If you selected weekly or monthly, the software will notify you when there is a new build available. If you selected never, you will need to manually check for new builds. You do this by selecting the “Program Update” icon on the last panel in the SPC for Excel ribbon. This will display your software update options.
You can change the option for how often the software checks for updates or you can check for updates now. If you select “Check Now”, the software will check to see if a new build is out. If there is a new build, you will be prompted to go to the Revision History page to download the latest build.
This form also lists your current version. You can see the various builds to the current version by selecting Revision History under the Support link in the top menu or by selecting this link.
SPC for Excel Tab Disappears
The SPC for Excel tab should be between the Home and Insert tabs on the Excel menu. Sometimes the SPC for Excel tab disappears. This sometimes happens when Excel updates. To add the SPC for Excel tab, please follow the instructions at this link.
Preventing SPC for Excel from Opening Each Time Excel Does
If you don’t want SPC for Excel to open each time Excel does, follow the instructions at this link.
Handling Error Messages
If you happen to get an error message, please check this link for information.
Uninstalling SPC For Excel
You can uninstall SPC for Excel as an add-in so it does not open each time you open Excel as explained above. You can also completely remove SPC for Excel. Please see this link for uninstalling SPC for Excel.If you have any questions, please contact us at support@spcforexcel.com or call us at 1-800-274-2874.